FAQs

Yes, our products are specifically designed for sensitive skin. We use only organic and vegan ingredients that are gentle and nourishing, making them suitable for all skin types, including those with sensitivities.

Absolutely! We are proud to offer products that are 100% cruelty-free and vegan. We never test on animals, and all of our ingredients are plant-based.

We source our high-quality ingredients from around the world, ensuring that they are ethically and sustainably produced. Our team works closely with various manufacturers to bring together the finest raw materials that meet our strict standards.

We are committed to reducing our environmental impact, which is why we use eco-friendly packaging for all our products. Our packaging materials include recyclable cardboard, milk carton-style containers, waterproof drawstring bags, and resealable, zippered bags.

Currently, our products are available exclusively through our eCommerce website and the Just Soap mobile app (launching Summer 2023). We are constantly exploring potential retail partnerships, so stay tuned for updates!

You can reach out to our customer support team by filling out the contact form on our website or emailing us at support@justsoap.com. We strive to respond to all inquiries within 24 hours.

We stand by the quality of our products and want you to be satisfied with your purchase. If you are not happy with your order, please contact our customer support team within 30 days of receiving your package to discuss return and exchange options.

We accept all major credit cards, PayPal, and several other payment processors for your convenience. Our website is secured with SSL encryption to protect your sensitive information.

Orders are typically processed and shipped within 1-2 business days. Shipping times may vary depending on your location and the shipping method you choose during checkout.